Refund policy

PokemonHunt812 Return & Refund Policy

We want you to feel confident purchasing from PokemonHunt812. Because we sell collectible trading card products, certain restrictions apply to returns in order to protect both our customers and the integrity of our products.

Returns

Eligible unopened merchandise may be returned within 14 days of delivery. To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received, including all original factory seals, shrink wrap, packaging, and contents.

To request a return, contact us at support@pokemonhunt812.com before sending any merchandise back. Returns sent without prior approval may not be accepted.

Unless the return is due to an error by PokemonHunt812 or an item arriving damaged, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Trading Card & Sealed Product Policy

All opened trading card products are final sale.

This includes, but is not limited to, booster packs, booster boxes, Elite Trainer Boxes, tins, Poké Ball products, collection boxes, bundles, and other factory-sealed trading card products.

Once a product's factory seal, shrink wrap, packaging, or packs have been opened, the product cannot be returned or exchanged. We cannot provide refunds based on pull rates, card contents, card condition inside factory-sealed packs, or dissatisfaction with the contents of a randomized product.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong item, contact support@pokemonhunt812.com as soon as possible and include photographs of the item, shipping packaging, and shipping label.

We will review the issue and work with you on an appropriate resolution.

Minor cosmetic variations in factory packaging, shrink wrap, seams, or other manufacturer-related characteristics that do not materially affect the product may not qualify as damage.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the applicable return policy.

Refunds

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Final Sale Items

Opened trading card products and any products specifically identified as final sale at the time of purchase cannot be returned or refunded, except where required by applicable law.

Questions

For questions regarding returns, refunds, cancellations, or damaged orders, contact:

PokemonHunt812
support@pokemonhunt812.com